Customer Care Assistant Positions Available at Polokwane Municipality – Apply Now!
Customer Care Assistant Positions Available at Polokwane Municipality – Apply Now!. Polokwane Municipality is currently seeking applications for the position of Customer Care Assistant [2 position].
This opportunity is within the Public Transport Regulation and Monitoring Business Unit, offering competitive salary packages and various benefits.
Application Deadline
- Closing date for applications is 23 November 2023
Position Details
- Position: Customer Care Assistant X2
- Salary Range: R249,892 – R283,480 per annum (basic salary, excluding benefits)
- Post Level: 10
- Reference: EXT/23/24/59
About Polokwane Municipality
Situated in the Limpopo Province, Polokwane is the largest urban center north of Gauteng. The city offers challenging career opportunities and a vibrant living environment.
Read Also: Apply Now for Tradesman Aid Positions with the KwaZulu-Natal Department of Transport
Customer Care Assistant Positions Available at Polokwane Municipality – Apply Now!
Responsibilities
- Implement effective customer complaint procedures
- Conduct research on complaint requirements and management procedures
- Develop and implement communication channels for receiving and processing complaints
- Contribute to the development of a code of conduct and alternative strategies for managing and resolving complaints
- Record and register incoming complaints via various channels
- Interact with the public, providing information regarding inquiries
- Update complaint register with issue outcomes
Requirements
- Grade 12
- Certificate in Customer Care or Call Centre Management/Communications/Public Relations
- 0-2 years of customer care experience
- Good interpersonal, communication, and customer care skills
- Shift worker
- Preference given to graduates in the relevant field
Special Conditions
- Must work in all weather conditions
- Exposure to high voltage systems
- Basic understanding of English
- Required to work outside normal hours during emergencies and planned overtime
- Ability to work without constant supervision and under pressure
How to Apply
Preference will be given to candidates from designated groups in line with the provisions of the Employment Equity Act.
Specify Race, Gender, and Disability status. Candidates must undergo a personnel suitability check. Applications, along with a detailed CV and certified copies of relevant documents, should be hand-delivered to the Polokwane Municipality Civic Centre.
Closing DateClosing date for applications: 23 November 2023, Time: 12h30
NoteLate applications will not be considered. Unsuccessful applicants will be notified within four months of the closing date.
EnquiriesFor further information, contact the Human Resource Manager, Mr. Manyama JL, at Tel No. 015 290 2116/2004/2397.
Polokwane Municipality is an equal opportunity affirmative employer and reserves the right not to make any appointment.
