IT Service Desk Internship Opportunity at Lancet Laboratories
IT Service Desk Internship Opportunity at Lancet Laboratories. Lancet Laboratories is seeking qualified candidates to apply for the IT Service Desk Intern position, offering an exciting career opportunity in Richmond, South Africa.
This internship opportunity, with a closing date of November 3, 2023, is designed to provide valuable experience in the field of IT.
About Lancet Laboratories:
Lancet Laboratories, operating throughout South Africa, is a renowned pathology laboratory offering essential diagnostic and monitoring pathology services across nine provinces.
It is part of Cerba-Lancet Africa, a joint venture between Cerba Healthcare of France and Lancet Laboratories in South Africa. Cerba Lancet Africa extends its services to multiple African countries, including Botswana, Gabon, Ghana, Kenya, Mozambique, Rwanda, Nigeria, Eswatini, Tanzania, Uganda, Zimbabwe, and Zambia.
IT Service Desk Internship Opportunity at Lancet Laboratories
As an IT Service Desk Intern, you will work under the direct supervision of a senior Desktop Support Engineer or Service Desk Engineer, assisting the Service Desk Team in providing quality technology support. Your role will involve delivering desktop support to ensure all system users’ equipment functions according to departmental and organizational requirements.
Minimum Requirements:
- Education: Grade 12 or relevant NQF level 4 qualification, Relevant IT Certificate, or actively pursuing an IT qualification.
- Experience: 3 to 5 years of relevant experience.
- Relevant Job Knowledge: Ability to use initiative, effective communication, planning and organization skills, and strong time management.
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Duties and Responsibilities:
- Task prioritization and execution in line with supervisor guidance.
- Capturing and reporting task progress and completion for management updates.
- Providing basic instruction to system users on hardware and software usage.
- Monitoring new tasks on Meditech, assessing their urgency, and allocating resources efficiently.
- Following up on outstanding tasks to ensure successful completion.
- Accepting technical support emails and calls, and logging IT Department inquiries.
- Troubleshooting and resolving hardware, software, network, and server issues remotely.
- Assisting the Service Desk team in technology support, equipment deployment, software installations, inventory management, and printer issues.
Competencies:
- Ability to handle nervous or distressed patients.
- Thriving in a high-pressure work environment.
- Effective team collaboration.
- Adherence to company dress code.
- Strong administrative and attention to detail skills.
- Excellent communication, confidentiality, and customer-oriented approach.
- Demonstrating empathy, flexibility, and strong interpersonal skills.
- Patience and professionalism in telephone etiquette.
- Proficiency in business numeracy.
How to Apply:
Compensation for this internship opportunity is commensurate with qualifications and experience levels. Lancet Laboratories is committed to ensuring a safe working environment for its employees, patients, clients, visitors, and the public with whom they regularly interact.
If you meet the requirements and are ready to contribute to Lancet’s mission of providing top-notch pathology services, we encourage you to apply.
Make your career move with Lancet Laboratories and gain invaluable experience as an IT Service Desk Intern. Apply before the closing date of November 3, 2023, for this exciting opportunity in Richmond, South Africa.
