Join Truworths as an E-commerce Call Centre Agent

Join Truworths as an E-commerce Call Centre Agent

Join Truworths as an E-commerce Call Centre Agent. Truworths South Africa is seeking qualified professionals for the role of Inbound Call Centre Agent (E-commerce) in Cape Town.

Join a dynamic business environment at the forefront of the South African fashion industry.

About Truworths

Truworths, a Cape Town-based clothing retailer, is known for superior quality and aspirational fashion across South Africa and Africa.

With a rich history since 1917, Truworths boasts a portfolio of coveted apparel brands developed over four decades.

Join Truworths as an E-commerce Call Centre Agent

Job Description

  • Engage in inbound calls for E-commerce and Fashion Delivery orders.
  • Aid customers in tracking orders and managing online profiles.
  • Liaise with couriers and stores, ensuring customer feedback.
  • Demonstrate excellence in multimedia correspondence, enhancing customer relationships.
  • Administer tasks with speed and accuracy, contributing to department performance.

Key Responsibilities

  • Assist customers with online profiles and order tracking.
  • Coordinate with couriers and stores for customer feedback.
  • Maintain high-quality multimedia correspondence for improved customer relations.
  • Administer tasks with speed and accuracy.
  • Contribute to departmental performance by responding to customers within specified timelines.


  • Matric qualification required.
  • Clean criminal and credit history.
  • Minimum 12 months’ experience in a contact center or similar role.
  • Proficiency in written and spoken English.


  • Customer/client focus.
  • Effective time management and attention to detail.
  • Proactive approach to problem-solving and process improvement.
  • Ability to work under pressure independently and within a team.
  • Proficiency in contact center systems and basic computer literacy.

How to Apply

Truworths prioritizes employment equity and embraces diversity. Candidates with disabilities are encouraged to apply, and equity goals will be considered in recruitment decisions.

Apply now to be a part of a forward-thinking fashion retailer.

Apply Now

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