Standard Bank Voice Branch Learnership Programme 2024
Standard Bank Voice Branch Learnership Programme 2024. Standard Bank Group is offering an exciting opportunity for recent graduates and aspiring professionals to apply for the 2024 Voice Branch Learnership Programme.
This programme aims to engage individuals interested in customer interaction, problem-solving, sales, and service within the banking sector.
- Closing Date: 22 December 2023
- Business Segment: Group Functions
- Job Type: Contract
- Job ID: 80411371
- Location: ZA (Gauteng, Northwest, Mpumalanga, Western Cape, Eastern Cape, Northern Cape, KZN), All Provinces
- Start Date: 01 April 2024
- End Date: 31 March 2025
- Learner Allowance: R6,500 per month
About Standard Bank
Standard Bank Group Limited is a leading South African financial institution and the continent’s largest lender by assets.
With its corporate headquarters located on Simmonds Street, Johannesburg, it boasts a 160-year history of propelling Africa’s growth and envisions a future of innovative financial services.
Standard Bank Voice Branch Learnership Programme 2024
This learnership program is tailored for individuals passionate about customer engagement, sales, and service.
It offers hands-on experience in customer interactions within a contact center environment and transactional banking.
Participants will have the opportunity to explore various roles within the Voice Branch.
Duties and Responsibilities
Participants will undergo a comprehensive Banking qualification at an NQF level 5, enabling FAIS accreditation and access to banking employment across South Africa.
The program focuses on:
- Understanding the Banking value chain
- Developing strong Sales and Service Skills
- Analyzing and Processing information
- Grasping the Financial and Regulatory framework
- Meeting Customer Demands with appropriate solutions
- Resolving client inquiries
- Cultivating strong customer relationships
- Effective workload prioritization and time management
- Maintaining high standards of sales and service in correspondence and communication
- Polishing telephone and email etiquette
Qualifications
Applicants should have completed a post-Matric 3-year Finance/Banking related qualification.
Additional Requirements
Candidates must:
- Be South African Citizens
- Be aged between 18 and 30
- Possess proficient English language skills (speaking, reading, and writing)
- Be computer literate
- Not be permanently employed
- Not be enrolled in any other institution
How To Apply
The closing date for applications is 22 December 2023.
For more details and direct application, please use the links provided on the Standard Bank careers portal.
