Administrator Vacancy at Mtn South Africa

Responsible for and controlling the inventory function in the Own Shop in order to meet the service level requirements.

Administrator Vacancy at Mtn South Africa

Context:

• Fast-moving industry with constantly changing business requirements and technologies
• Fluid complexity of customer expectations and demand
• Highly competitive market with new and established competitors and aggressive competitor strategies and delivery
• Highly dynamic and fluctuating telecom industry
• Total customer experience for the MTN brand
• Constantly changing consumer and market demands
• Fast-paced environment
•   Market dynamics and developments
  MTN policies, processes, and procedures
• Regulatory industry norms govern MTN and partners
• Highly competitive, deadline-driven environment
• Highly legislated / regulated environment requires compliance and adherence to industry standards and benchmarks
• Participative environment – highly diverse and team-focused
• Management of Inventory Stock
• Responsible for Own Shop stock holding – ensure optimal stock levels in line with MRP framework
• Responsible for receipt and dispatch of stock
• Ensure adherence to all PPPs across all functional areas
• Compiles stock reports
• Responsible for housekeeping within Inventory Department
• Responsible for and controls Security for the entire Inventory process
• Apply the first-in, first-out principle in Inventory control
• Responsible for receiving the stock and all its associated documentation
• Responsible for and Controling Physical Stock Takes in respective Stores on a daily, weekly, and monthly basis
• Responsible for POD retrieval
• To clean and clear stock interfaces
• Responsible for management training and OBF
• Responsible for technical returns and receipts of repaired phones

Reporting

Complete spreadsheets on a daily, weekly, and monthly basis (POD report, loan phone report, stock on hand report, etc.)

Customer Satisfaction

• Build relationships with all relevant stakeholders
•  Align service delivery with changing market segments
• Understand customer needs and develop and fine-tune systems accordingly
• Establish and maintain relationships with all relevant stakeholders
• Establish and maintain relationships with all relevant stakeholders
• Ensure customer needs and requirements are met through appropriate systems, processes, and procedures
• Implement contingency plans to prevent delays and enhance the customer experience
• Adopt a proactive approach to prevent future problems from arising
  Initiate change to continually improve all aspects of service delivery
• Drive continuous improvement as an important element of service delivery
• Deliver measurable results
• Minimum Requirements  – minimum necessary, and not the ideal / preferred should be included.

Education:

• Matric

Experience:

    Customer Service
    Computer literate
    Stock control experience
    Stock control, fulfillment and distribution experience

Training:
•    Products and Services
•    Systems training

Closing Date:Going on