Job Opportunity of Customer Service Agent at Eskom

Job Opportunity of Customer Service Agent at Eskom . Eskom, the South African electricity public utility, is actively seeking qualified applicants for the role of Customer Service Agent.

This vacancy comprises three positions, with the deadline for applications set for November 16, 2023. The positions are for Service Agents in Distribution, with two based in Shelly Beach and one in Ixopo.

This announcement is a re-advertisement and is open to internal candidates.

• Vacancy Type: Internal
• Task Grade: T10
• Department: Customer Services
• Business Unit: Central East Cluster
• Location: South Africa (Kwa-Zulu Natal)
• Reference Number: 20230926AM
• Area of Specialization: Providing efficient customer services in specified geographical areas.

ABOUT ESKOM

Eskom Holdings SOC Ltd, established in 1923 as the Electricity Supply Commission, plays a vital role in South Africa’s electricity supply. Eskom generates power from various sources, including coal, water, wind, nuclear, and liquid fuels.

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Job Opportunity of Customer Service Agent at Eskom

MINIMUM REQUIREMENTS

Qualifications:

• National Diploma in Business Management/Marketing/Communications/Commerce at NQF6 with 240 credits.

Experience:

• 2 years in working with customers and customer relations.

Skills and Competencies:

• Behavioral:
  • Integrity
  • Honesty
  • Trustworthiness
  • Professionalism
• Leadership:
  • Team player
  • Motivating teams
  • Coaching
  • Mentoring
  • Developing
• Knowledge:
  • Service delivery training
  • Snippet processing unit (SPU) and prepayment customer tariffs
  • Organisation processes
  • Customer relationship management
  • Low voltage maintenance and fault repair
  • Operating regulations for high and low voltage systems
  • Metering and billing
  • Credit management directive, policy
• Skill:
  • Computer literate
  • Effective time management
  • Interpersonal
  • Relationship building
  • Functional and technical
  • Problem solving and analytical
  • Negotiation
  • Communication
  • Telephone
  • Stress management
  • Report compilation
  • Bilingual, multilingual
  • Counselling and conflict handling

DUTIES AND RESPONSIBILITIES

• Handle generic service activities.
• Provide customer data.
• Process quotation and connection activities.
• Perform vending and prepaid activities.
• Build relationships between Eskom and customers.

HOW TO APPLY

If you have not been contacted within 28 days after the closing date, please accept that your application was unsuccessful.

Eskom is committed to equality, employment equity, and diversity. Candidates from under-represented designated groups may receive preference.

Eskom reserves the right not to make an appointment to the advertised posts. Candidates with disabilities are encouraged to apply.

Eskom is committed to providing a smoke-free environment for its employees and visitors at the workplace.

FOR ASSISTANCE WITH THIS ADVERT, PLEASE EMAIL [email protected]