Job Vacancy of Client Service Officer at the South African Civil Aviation Authority. The South African Civil Aviation Authority (SACAA) is seeking a Client Service Officer to join their team.
This role involves providing customer service, ensuring quality control, enhancing customer satisfaction, supervising entry-level client services officers, and coordinating with clients.
SACAA is the regulatory body for civil aviation in South Africa. They oversee civil aviation operations, including the investigation of aviation accidents and incidents. SACAA is headquartered in the Ikhaya Lokundiza Building 16 in Waterfall Park, Midrand, Gauteng, near Johannesburg.
It operates as a Schedule 3A public entity in accordance with the Public Finance Management Act (PFMA) and was established on October 1, 1998, following the enactment of the now-repealed South African Civil Aviation Authority Act 40 of 1998.
Job Vacancy of Client Service Officer at the South African Civil Aviation Authority
- Provide customer services in accordance with Client Relationship Management policies and procedures.
- Track and manage all customer queries using the approved CRM system until they are resolved.
- Professionally respond to requests from both external and internal customers.
- Evaluate customer satisfaction through approved tools and systems.
- Record all queries and adhere to procedures related to client service, following ISO and other company and legal requirements.
- Take corrective action to address deficiencies within Client Services.
- Deliver client services that enhance the organization’s image.
- Ensure that all customer queries are addressed within agreed Service Level Agreements (SLAs) and are logged in the approved CRM system.
- Identify areas for improvement to enhance customer satisfaction and perception.
- Implement the end-to-end customer process map.
Supervision and Training of Entry-Level Client Services Officers
- Supervise and train entry-level client services officers to enable them to meet the requirements of their key performance areas.
Liaison and Coordination
- Collaborate with clients to identify their information and service requirements.
- Minimum Qualification: Grade 12 and a post-Matric qualification in Customer Relationship Management, Marketing, Public Relations, Business Studies, or a related field.
- Ideal Qualification: National Diploma in Customer Relationship Management, Marketing, Public Relations, Business Studies, or a related qualification.
- 2-3 years of experience in Client Services.
How to Apply
To apply for this position and access more details, please use the link buttons at the bottom of this post.
- All SACAA appointments are subject to Section 98 of the Civil Aviation Act, 13 of 2009, and all successful candidates will undergo security vetting.
- Employment Equity candidates will be prioritized in accordance with the Employment Equity Plan.
- If you have not received a response from SACAA within 90 days after the closing date, consider your application unsuccessful.
Closing Date: November 1, 2023