Job Opportunity of Call Centre Agent at Nedbank

Job Opportunity of Call Centre Agent at Nedbank. Nedbank South Africa is looking for qualified candidates to join their team as Call Centre Agents.

If you’re a dedicated professional with excellent communication skills, this might be the perfect opportunity for you.

• Closing Date: November 8, 2023
• Location: V & A Waterfront, Cape Town, ZA
• Position: Service Centre Agent
• Reference Number: REQ: 29247

About Nedbank

Discover the Legacy of Nedbank, a renowned commercial banking institution established in 1888, with its headquarters in Sandton, South Africa.

Nedbank operates through various business clusters, including Nedbank Corporate and Investment Banking, Nedbank Retail and Business Banking, and Nedbank Wealth, offering a comprehensive range of financial services.

Nedbank Group is committed to providing both retail and wholesale banking services, focusing on structuring, lending, underwriting, and trading businesses to serve its diverse client base.

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Job Opportunity of Call Centre Agent at Nedbank

As a Call Centre Agent at Nedbank, your primary responsibility is to provide professional and efficient call services, enhancing the client experience and nurturing lasting client relationships.

Key Responsibilities

• Adherence to Schedule: Follow the daily work plan to meet targets effectively.
• Nedbank Values: Uphold Nedbank’s values of honesty, integrity, accountability, respect, and pushing beyond boundaries in all interactions.
• Query Resolution: Escalate unresolved queries by logging them in the system and seeking managerial support.
• Response Time: Aim to answer 90% of calls within 60 seconds to meet Service Level Agreements (SLA).
• Lead Generation: Meet monthly lead targets by offering products to clients.
• Loss Prevention: Ensure accurate logging of all calls to prevent potential business losses.
• Transformation Initiatives: Participate in Nedbank Culture building initiatives and corporate social responsibility programs.
• Process Enhancement: Identify opportunities for process, system, and policy improvements and support their implementation.
• Stay Informed: Keep updated on relevant industry changes, legislation, and risk standards.
• Nedbank Vision: Understand and embody Nedbank’s vision and values in all interactions.
• Personal Growth: Improve personal capabilities through training and career progression.
• Knowledge Sharing: Share information and knowledge within the team.
• Effective Communication: Provide accurate information to stakeholders and maintain effective communication.

Required Qualifications and Skills

Essential Qualifications – NQF Level

• Matric / Grade 12 / National Senior Certificate
• Certificate: Call Centre

Technical / Professional Knowledge

• Administrative procedures and systems
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Banking knowledge
• Banking procedures

Cluster Specific Operational Knowledge

• Business principles
• Business terms and definitions
• Governance, Risk, and Controls

Behavioral Competencies

• Building Customer Loyalty
• Communication
• Technical/Professional Knowledge and Skills
• Managing Work
• Adaptability
• Quality Orientation

How to Apply

To explore this exciting opportunity and apply, click on the link buttons below for more details. For inquiries, please contact the Nedbank Recruiting Team at +27 860 555 566.