South African Civil Aviation Authority Seeks Client Service Officer. The South African Civil Aviation Authority (SACAA) is currently looking for a dedicated Client Service Officer to join their team.
The application deadline is November 1, 2023, and the position is based in Midrand, Gauteng.
The South African Civil Aviation Authority is the official body responsible for civil aviation oversight in South Africa. Their duties include managing civil aviation operations and conducting investigations into aviation accidents and incidents.
The organization is headquartered at the Ikhaya Lokundiza Building 16 in Waterfall Park, Midrand, near Johannesburg.
SACAA operates as a Schedule 3A public entity in accordance with the Public Finance Management Act (PFMA) and was established on October 1, 1998, under the now-repealed South African Civil Aviation Authority Act 40 of 1998.SACAA is currently accepting applications for the mentioned career opportunity.
South African Civil Aviation Authority Seeks Client Service Officer
SACAA is accepting applications for a 12-month graduate internship program within the Supply Chain Management department.
Duties and Responsibilities Front Line
- Provide customer services following the policies and procedures of the Client Relationship Management section.
- Track and manage all customer inquiries within the approved Customer Relationship Management (CRM) system until they are resolved.
- Professionally respond to requests from both internal and external customers.
- Assess customer satisfaction using approved tools and systems.
- Document all inquiries and adhere to procedures related to client service, as per ISO and other company and legal requirements.
- Take corrective action to address deficiencies within Client Services.
- Offer client services that enhance the organization’s image.
- Ensure that all customer queries are addressed according to agreed Service Level Agreements (SLAs) and are logged in the approved CRM system.
- Identify areas for improvement to enhance customer satisfaction and perception.
- Implement the end-to-end customer process map.
Supervision and Training of Entry-Level Client Services Officers
- Supervise and train entry-level client services officers, equipping them with the necessary skills to perform their key performance area tasks.
Liaison and Coordination
- Collaborate and network with clients to identify any information and service requirements.
- Minimum Qualification: Grade 12 and a post-Matric qualification in Customer Relationship Management, Marketing, Public Relations, Business Studies, or a related field.
- Ideal Qualification: National Diploma in Customer Relationship Management, Marketing, Public Relations, Business Studies, or a related field.
- 2-3 years of experience in client services.
How to Apply
For detailed application instructions and to access further information, please use the provided links at the bottom of this post. Please note that all SACAA appointments are subject to Section 98 of the Civil Aviation Act, 13 of 2009, and all successful candidates will undergo security vetting. Employment Equity candidates will be given priority in line with the Employment Equity Plan.
If you have not received a response from SACAA within 90 days after the closing date, please consider your application unsuccessful.
Closing Date: November 1, 2023.