Administrative Controller job vacancy at Clover | APPLY WITH MATRIC

Job summary

Administrative Controller job vacancy at Clover | APPLY WITH MATRIC

The Clover South Africa is seeking suitable candidates for the vacancy: Administrative Controller.

Administrative Controller job vacancy at Clover | APPLY WITH MATRIC

Number of Positions1Department308300085014100 – COM-HDO-TRADE MARKETINGReference NumberCLO230717-6Location – Town / CityPort ElizabethJob TypePermanent

An experienced and highly motivated Administrative Controller is needed to join Clover’s Commercial department.

As part of the Sales Execution management team, the candidate will provide administrative support for training and call quality.

Requirements

• Grade 12 or equivalent NQF4

• Business English: Fluent

• Computer literacy (Intermediate)

• Code 08 Driver’s license

• Coach and develop people

• Proactive and action orientated

• Approaches situations with an open mind and solves problems creatively

• Maintains high standards

• Lead and drive change for improvement

• Interpersonal effectiveness

• Commitment and motivation

• Administrative capabilities

• Thinking and reasoning logically

• Communicates effectively

• Ability to plan and organize

Duties and Responsibilities

Support the Sales Execution to improve quality assurance standards 

• Evaluate and monitor Sales Execution customer interactions against defined criteria and SOP’s

• Facilitate QA calibrating sessions with managers

• Support continuous improvement of QA scores by providing managers with information to allow them to coach train and develop their telesellers

• Facilitate service improvement projects in Sales Execution

• Participate in setting of QA objectives for the various Sales Execution functions

• Benchmark Clover Sales Execution standard against Industry

Compile and present reports

• Draw and analyse data from Morpheus, create reports with recommendations to improve

• Evaluate trends and advise/take corrective actions

• Gather accurate customer satisfaction ratings, prepare summaries for PMD’s with recommendations to improve

Perform training related functions

• Determine training needs and facilitate the implementation of the training plans

• Conduct training

• Create and update training material

Policy

As a company, we are committed to employment equity and transformation. There will be a preference for employees from designated groups.

Closing date

23 July 2023