Lancet Laboratories Admin Clerk / Receptionist Job Opportunities [x2 Posts]

Lancet Laboratories Admin Clerk / Receptionist Job Opportunities [x2 Posts]

Lancet Laboratories Admin Clerk / Receptionist Job Opportunities [x2 Posts]. Lancet Laboratories invites qualified candidates to apply for two Admin Clerk / Receptionist positions.

The primary responsibility of this role is to administer the receiving, capturing, and distribution of samples to ensure accurate record-keeping and expedite sample processing in alignment with service objectives.

About Lancet Laboratories

Lancet Laboratories is a prominent name in the field of pathology services across South Africa. Operating in 9 provinces, Lancet Laboratories offers critical diagnostic and monitoring services. It is a joint venture between Cerba Healthcare of France and Lancet Laboratories of South Africa.

With a reach that extends beyond South Africa to Botswana, Gabon, Ghana, Kenya, Mozambique, Rwanda, Nigeria, Eswatini, Tanzania, Uganda, Zimbabwe, and Zambia, Lancet Laboratories is a leader in the healthcare sector.

Lancet Laboratories Admin Clerk / Receptionist Job Opportunities [x2 Posts]

Minimum Requirements

  • Education: Grade 12, BSc Degree advantageous.
  • Experience: 0 to 1 years of relevant experience.
  • Relevant Job Knowledge: Computer literacy, laboratory information systems, organizational policy procedures.

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Duties and Responsibilities

  • Administer the sorting and distribution of samples according to established standard operating procedures, ensuring specimens are correctly prioritized.
  • Process sample registrations and related queries following standard operating procedures.
  • Dispatch specimens for processing according to prescribed procedures, monitor progress, and maintain report filing and query handling within specified turnaround times.
  • Conduct hospital rounds to distribute reports and collect submitted samples in accordance with relevant procedures.
  • Handle and refer administrative queries and customer complaints for prompt resolution.
  • Track sample delivery progress by couriers to ensure specimens reach the designated laboratory on time, adhering to standard operating procedures.
  • Investigate and resolve bottlenecks in pre-analytical laboratory processes.
  • Maintain basic housekeeping in your work area, including equipment cleaning and preparation per standard operating procedures.
  • Monitor stock levels, order necessary supplies, and ensure timely delivery to doctor’s rooms.
  • Represent the organization by upholding customer care principles within the medical pathology field and maintaining professional and ethical interactions with medical professionals and staff.
  • Manage the reception area, provide relevant information, and direct clients to the appropriate departments while delivering excellent customer service.
  • Receive payments from patients and ensure proper banking of monies following relevant procedures.
  • Report incidents, log customer complaints, provide problem solutions, read documents, and complete tasks within the laboratory information management system in accordance with organizational policy.
  • Prepare and scan patient forms into the laboratory scanning system (Oculus) and resolve scanning issues as per standard operating procedures.
  • Adhere to Lancet uniform protocols in line with established procedures.


  • Ability to handle nervous or distressed patients.
  • Capacity to work effectively in a high-pressure environment.
  • Teamwork and collaboration skills.
  • Adherence to company dress code.
  • Proficiency in administrative tasks.
  • Attention to detail.
  • Effective communication.
  • Sensitivity to confidentiality.
  • Customer-oriented approach.
  • Empathy.
  • Flexibility.
  • Interpersonal skills.
  • Patience.
  • Telephone etiquette.
  • Business numeracy.

How to Apply

Compensation will be commensurate with your qualifications and experience. Lancet Laboratories is committed to ensuring a safe working environment for employees, patients, clients, visitors, and the public with whom we interact regularly.

If you meet the minimum requirements and are ready to contribute your skills to Lancet Laboratories, we invite you to apply for the Admin Clerk / Receptionist positions. The closing date for applications is November 2, 2023.

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